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Refund policy

This Refund Policy applies to digital products sold by STERLING BRIDGE BKW LTD through https://playnexkey.com.

Last updated: 13 May 2026

  1. 01

    Introduction

    All products sold through the Website are digital products delivered electronically. Due to the nature of digital goods, refund rights may be limited once delivery begins.

  2. 02

    Digital products

    All products sold through the Website are digital products delivered electronically.

  3. 03

    Eligible refund cases

    • -incorrect products were delivered
    • -delivery failed due to our error
    • -duplicate transactions occurred
    • -the order was cancelled prior to delivery
    • -the Product is proven defective and unused
  4. 04

    Non-refundable cases

    • -the Product has already been delivered correctly
    • -activation keys have been redeemed
    • -the wrong region/platform/version was selected
    • -compatibility requirements were ignored
    • -the customer changed their mind
    • -the issue relates to third-party platform restrictions
    • -abuse or fraud is suspected
  5. 05

    Delivery and redemption

    Once a Product has been revealed, accessed, delivered, or redeemed, the Product is considered consumed digital content.

  6. 06

    Refund request procedure

    Refund requests must include an order number, account email, detailed issue description, and screenshots or supporting evidence. Contact: general@playnexkey.com

  7. 07

    Review process

    Refund requests are reviewed within a reasonable timeframe. Additional verification or information may be requested before a decision is made. Approved refunds are returned to the original payment method where possible.

  8. 08

    Chargebacks

    Customers agree to contact support before opening payment disputes.

    • -Fraudulent or abusive chargebacks may result in Account suspension
    • -refusal of future transactions
    • -submission of evidence to financial institutions
  9. 09

    Policy changes

    We reserve the right to modify this Policy at any time without prior notice.

  10. 10

    Contact